Like many other websites, we also use “cookies”. Cookies are small text files that are transferred from a website server to your hard drive. Via your computer and your connection to the Internet, this automatically provides us with certain data, such as IP address, browser used and operating system.
Cookies cannot be used to start programs or to transfer viruses to a computer. The information contained in cookies enables us to make navigation easier for you and to display our web pages correctly.
To protect the security of your data during transmission, we use state-of-the-art encryption techniques (such as SSL) via HTTPS.
If you send a booking request via the website, we will ask for your name, address and contact details, the desired travel period and your desired room. We use this data exclusively to process your enquiry. Irrespective of whether you decide to stay in our hotel or not, we store your data for 3 months, in order to enable us to refer to your enquiry in the event of a query.
If you book with us, further data may be requested and/or stored by us in addition to the above data, in order to be able to provide you with the selected services. This includes data on products/services selected by you and payment details, as well as other data arising from the processing of your order, such as the desired and actual times of your arrival/departure. The processing of your data takes place on the basis of Article 6(1)(b) of the GDPR (contract initiation and contract fulfilment); the data must be archived by us for 10 years due to legal regulations.
Recipients of your data:
For online booking, this website uses the “caesar data” system, which is linked to the website via an iFrame. The provider of caesar data is caesar data & software GmbH, Eisenhüttenstrasse 4, 40882 Ratingen, Germany.
The data processing takes place within Germany; transfer to third countries is not intended.
You have the right to receive information about your personal data as stored by us at any time. You also have the right to have your personal data corrected, blocked or – apart from the prescribed data storage for business purposes – deleted or restricted. For this, please contact the responsible office. You will find the contact details at the top of this page. On the basis of § 38 BDSG (German Data Protection Act), we are not obliged to appoint a data protection officer.
You can change or revoke your consent by notifying us accordingly with effect for the future.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (hereinafter Google). The cookies set by Google Analytics transfer information about your use of this website and generally transmit it to a Google server in the USA and store it there. However, due to the activation of IP anonymization on this website, your IP address will be previously truncated by Google within the Member States of the European Union or in other Contracting Parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a server of Google in the USA and truncated there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services to website operators in connection with website activity and internet usage. Within the scope of Google Analytics, the IP address transferred by your browser will not be merged with other data of Google.
Detailed instructions on how to manage your own data related to Google products are available here.